FAQs
Artwork
The higher the resolution the better. AI or EPS files work the best.
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Yes! When you are designing your product and you upload your image, there will be a pop up that asks how many colors are in your design and what those Pantone colors are. This section is optional and you are not required to input the pantone colors, but if you do, we will match it. If you decide not to input the pantone colors or don’t know them, we will match the colors as close as possible. Keep in mind there are a few products where, due to the limitations of the printing process, exact PMS matching isn’t possible. This information will be listed on each product page.
Shipping & Delivery
Production times are listed for every item on the site. This is the number of business days it takes to print your item after you’ve approved the production mockup. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges.
Payment
We accept all major credit cards!
General Ordering Information
We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason contact us and we will be happy to assist you.
Yes! We will never go into production until you have approved the production mockup.
We collect all applicable taxes for goods and services shipped into Georgia. If you are based in Georgia and are exempt from Georgia Sale taxes, let us know and we will resolve it.
Guarantees
If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your Customer Care Representative and we’ll rerun your order or refund your money. We’ll even pay the shipping to get the problem product returned. We are in this for the long-haul and will work with you to be sure you’re 100% satisfied.